It is the aim of the practice to provide the highest quality of care by both medical and non-medical staff to all our patients and to treat you with dignity, respect and courtesy at all times. We will provide the same standard of care irrespective of age, gender, disability or race.
We believe patients are in charge of their own healthcare and will work with you in partnership to achieve your maximum health potential. We aim to be approachable and accessible and to discuss your treatment decisions in a way you understand.
We aim to offer an appointment with a clinician within 48 hours whilst offering the opportunity to book 2 or more days ahead. Where possible we will try to offer an appointment with a clinician of your choice. If your problem requires urgent attention we will try to attend to your needs within an appropriate time.
We take the views of our patients into account when developing services and welcome receiving your views on the practice and its team.
What we ask of our patients
- Please ensure that you inform the surgery of any change of address, home telephone number and/or mobile telephone number
- Please keep your appointment or let us know as soon as possible if you can not attend
- An appointment is intended for only one person, if you intend to bring another person or to discuss several matters please let the Receptionist know so that sufficient time is allowed
- Please be polite and respectful to all members of staff
Violent or abusive behaviour will not be tolerated, and in such instances the Police will be informed and the patient removed from the practice list.