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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who is best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Making an Appointment
If you wish to make an appointment with a doctor, please complete this online form. After an online medical enquiry has been completed, a named GP will triage and we will offer a face-to-face appointment or a telephone consultation as clinically indicated.
If you have an urgent request requiring a same day appointment with a doctor, please fill in the online form between 8am and 11am, or telephone the surgery where the receptionist can complete the form on your behalf.
For routine-care appointment requests, including nurse appointments, please call the surgery on 01223 361611 or 01223 84518 or complete the online form via this link during opening hours.
Please note, we only check submissions during office hours, excluding weekends and bank holidays. If you need assistance outside these times, call 111. In emergencies, dial 999.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Home Visits
Home visits are for those who are too frail or unwell to attend the surgery. Requests for a home visit will be triaged by the practice nurses or a doctor.
If medically necessary the doctor will visit at the end of their surgery or sooner if urgent.
Please try to telephone the surgery before 10.00am so that the doctor can plan his/her visit schedule.
Change or Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order to enable us to offer the slot to another patient. Appointments can also be cancelled by the NHS app, completing an admin enquiry form on our online consulting tool or by contacting us via our landline numbers 01223 361611 / 01223 845185
Out of Hours
Evening and Weekend Appointments
Evening and weekend appointments now available to see a Nurse, GP or Health Care Assistant
These are provided to all patients in Cambridge, Ely, Royston and surrounding villages at a local hub. These hubs are at Nuffield Medical Centre Cambridge, Comberton Surgery Cambridge, St May’s Surgery Ely and Royston Health Centre Royston.
These are for routine and non-urgent appointments and can be booked by our Reception team, who will tell you the time, date and venue.
Patients are able to be seen within 48 hours for all acute conditions. For all other appointments you are able to pre book up to 8 weeks in advance.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.